Privacy Policy

Affordable Carpet and Couch Cleaning Adelaide ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have. It applies to our website at affordablecarpetcleaningadelaide.com and to enquiries you send us through our Facebook and Instagram lead forms and advertisements.

Information we collect

When you request a quote or contact us, we may collect:

• Your name
• Your phone number
• Your email address (if you provide it)
• Your suburb or service location
• Details of the service you need (for example carpet, couch, mattress or end of lease cleaning)

We may also collect limited technical information automatically when you visit our website, such as pages viewed and general location, through analytics tools described below.

How we use your information

We use the information you provide to:

• Respond to your enquiry and provide a quote
• Contact you by phone, text or email to arrange and deliver your cleaning service
• Answer questions and provide customer support
• Improve our services and website

Facebook and Instagram lead forms

If you submit an enquiry through one of our ads on Facebook or Instagram, the contact details you enter are shared with us by Meta Platforms so that we can follow up with you. Your use of those platforms is also governed by Meta's own privacy policy. We use your details only to respond to your enquiry and provide our services.

Analytics and cookies

Our website uses Google Analytics to understand how visitors use the site so we can improve it. These tools may set cookies and collect anonymised usage data. You can control or disable cookies through your browser settings.

How we share information

We do not sell or rent your personal information. We may share it only where necessary with trusted service providers who help us operate our business (for example scheduling or communication tools), or where required by law. Any such providers are expected to keep your information secure and use it only for the purpose we engage them for.

How we store and protect your information

We take reasonable steps to keep your personal information secure and to protect it from misuse, loss, unauthorised access, modification or disclosure. We keep your information only for as long as needed to provide our services and meet our legal obligations.

Your rights

You may ask us to:

• Access the personal information we hold about you
• Correct information that is inaccurate or out of date
• Delete your information, where we are not required to keep it
• Stop contacting you at any time

To make any of these requests, please contact us using the details below.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.